客服QC崗位職責(zé)

質(zhì)量經(jīng)理(外資皮質(zhì)家具產(chǎn)品檢測英文交流QC-QA-客服)Experiencerequirement:

CertificationsrelatingtoQualityControllerorInspectorwillhaveanadvantage

Qualityinspectionexperience

1+yearsQualityControlexperienceinInspectionispreferred

Productorindustry-specificexperience

Requiredtostandandwalkforextendedperiodsoftime.

GeneralproficiencyofMicrosoftExcelandMicrosoftWordandPowerPoint

BasicMath&Geometry/Trigonometryisrequired.

Abilitytoworkindependentlywithlimitedsupervision.

Flexibilitybasedonplantproductionschedules.

KeyCompetencies:

Attentiontodetail

Communicationskills-MusthavegoodverbalandwrittencommunicationskillsinbothChineseandEnglish

Datacollection,managementandanalysis

Problemanalysisandproblemsolving

Planningandorganizing

Judgmentanddecision-making

Customerserviceorientation

Teamwork

DutyandResponsibility:

Responsibleforassuringthatmanufacturedsofasaremadeandassembledcorrectlytotheproductspecification.Ifaproductdoesnotmeetspecificstandards,recommendationsaremadetoimprovethequalityofaproduct

Understandingcustomerneedsandrequirementstodevelopeffectivequalitycontrolprocesses

Devisingandreviewinginspectionspecificationsforproducts

AcceptorrejectfinishedproductasperIQCinspection:

Rejectorremoveallproductsthatfailtomeetspecifications.

Sendtherejectedproductforreworkas/ifrequired.

Discussinspectionresultswiththoseresponsibleforproducts.

Accuratelydocumenttheresultsoftheinspectionsandtesting.

Maintainallcontrolleddocumentfilesandrecordsinatimelyandaccuratemanner.

Maintainsrecordofinspections,and

Prepareslistofdefects

ReportallqualityproblemsorfindingstoHQandfollowsuptoensurethatcorrectiveactionhas/willtakeplace.

FosteringahighdegreeofcollaborationbetweentheResearch&DevelopmentandProductionEngineeringteamsExperiencerequirement:

CertificationsrelatingtoQualityControllerorInspectorwillhaveanadvantage

Qualityinspectionexperience

1+yearsQualityControlexperienceinInspectionispreferred

Productorindustry-specificexperience

Requiredtostandandwalkforextendedperiodsoftime.

GeneralproficiencyofMicrosoftExcelandMicrosoftWordandPowerPoint

BasicMath&Geometry/Trigonometryisrequired.

Abilitytoworkindependentlywithlimitedsupervision.

Flexibilitybasedonplantproductionschedules.

KeyCompetencies:

Attentiontodetail

Communicationskills-MusthavegoodverbalandwrittencommunicationskillsinbothChineseandEnglish

Datacollection,managementandanalysis

Problemanalysisandproblemsolving

Planningandorganizing

Judgmentanddecision-making

Customerserviceorientation

Teamwork

DutyandResponsibility:

Responsibleforassuringthatmanufacturedsofasaremadeandassembledcorrectlytotheproductspecification.Ifaproductdoesnotmeetspecificstandards,recommendationsaremadetoimprovethequalityofaproduct

Understandingcustomerneedsandrequirementstodevelopeffectivequalitycontrolprocesses

Devisingandreviewinginspectionspecificationsforproducts

AcceptorrejectfinishedproductasperIQCinspection:

Rejectorremoveallproductsthatfailtomeetspecifications.

Sendtherejectedproductforreworkas/ifrequired.

Discussinspectionresultswiththoseresponsibleforproducts.

Accuratelydocumenttheresultsoftheinspectionsandtesting.

Maintainallcontrolleddocumentfilesandrecordsinatimelyandaccuratemanner.

Maintainsrecordofinspections,and

Prepareslistofdefects

ReportallqualityproblemsorfindingstoHQandfollowsuptoensurethatcorrectiveactionhas/willtakeplace.

FosteringahighdegreeofcollaborationbetweentheResearch&DevelopmentandProductionEngineeringteams

客服QC崗位

篇2:資深產(chǎn)品經(jīng)理(嚴(yán)選客服后臺(tái))崗位職責(zé)

資深產(chǎn)品經(jīng)理(嚴(yán)選客服后臺(tái))工作職責(zé):

1、全面參與網(wǎng)易嚴(yán)選的服務(wù)產(chǎn)品設(shè)計(jì)管理工作,驅(qū)動(dòng)網(wǎng)易嚴(yán)選的服務(wù)創(chuàng)新與變革;

2、站在全平臺(tái)視角負(fù)責(zé)網(wǎng)易嚴(yán)選客服服務(wù)平臺(tái)、智能服務(wù)機(jī)器人等產(chǎn)品的建設(shè)。獨(dú)立承擔(dān)服務(wù)類產(chǎn)品的需求分析、功能設(shè)計(jì)、研發(fā)過程管理等工作;

3、深度接觸服務(wù)體系,與業(yè)務(wù)方緊密合作,收集并挖掘有價(jià)值的產(chǎn)品需求,有節(jié)奏的推進(jìn)產(chǎn)品迭代,不斷進(jìn)行產(chǎn)品優(yōu)化,提升業(yè)務(wù)效率與平臺(tái)整體運(yùn)營管理能力。

任職要求:

1、大型電商業(yè)務(wù)運(yùn)營支撐平臺(tái)(客服、CRM等)相關(guān)產(chǎn)品規(guī)劃經(jīng)驗(yàn),對(duì)電商系統(tǒng)和服務(wù)體系有熟練的把握;

2、很強(qiáng)的產(chǎn)品owner意識(shí),優(yōu)秀的溝通協(xié)調(diào)能力、抗壓能力、業(yè)務(wù)推動(dòng)和自我管理能力;

3、具備較強(qiáng)的平臺(tái)思維,能從業(yè)務(wù)長期規(guī)劃著手,滿足用戶需求的同時(shí)兼顧產(chǎn)品的前瞻性和靈活性;

4、較強(qiáng)的數(shù)據(jù)分析能力,善于從數(shù)據(jù)角度驅(qū)動(dòng)業(yè)務(wù)產(chǎn)品創(chuàng)新。

篇3:網(wǎng)絡(luò)客服銷售崗位職責(zé)

網(wǎng)絡(luò)客服銷售

1.負(fù)責(zé)維護(hù)公司已有的客戶,定期回訪;

2.通過電話進(jìn)行產(chǎn)品銷售,完成各項(xiàng)銷售指標(biāo);

3.通過電話溝通了解客戶需求,尋求銷售機(jī)會(huì)并完成銷售業(yè)績;

4.開發(fā)新客戶,拓展與老客戶的業(yè)務(wù),建立和維護(hù)客戶檔案;

5.能夠耐心高效處理解決客戶反應(yīng)的問題。

任職資格:

1.中專及以上學(xué)歷(20-45歲);

2.有無工作經(jīng)驗(yàn)均可;

3.具備電話溝通技巧、表達(dá)技巧和銷售技巧,普通話標(biāo)準(zhǔn)流利;

4.富有開拓精神和良好的團(tuán)隊(duì)合作意識(shí),有很強(qiáng)的學(xué)習(xí)和溝通能力,良好的協(xié)調(diào)能力;

5.喜歡銷售工作。