亞太區域臨床應用專家-SY產品(影像)西門子醫療系統西門子醫療系統有限公司,西門子醫療,西門子醫療系統,西門子職責描述:

Productapplicationservice,supportandmonitoring

Responsiblefor2ndlevelincidentsupport(and/or1stLevelincidentsupportforclinicalapplicationrelatedfunctions)bytelephone,ticketsystem,e-mailand/oronsitetolocalservicepersonal,mainlyintheresponsibletimezone.

Responsibility/Tasks:

1.Lead/participatetheintroductionofnewproductswithintheregion,ifrequestedanddemonstratehighdegreeofClinical/ScientificexpertiseforrelevantmodalityaspectsofdesignatedSiemensHealthcareproducts.

2.Receivetelephone,emailandGSMSnotificationandtakenecessaryactionbyusingproblemsolutiontechniques,settingprioritiesandasrequired,followthecomplainthandlingandescalationguidelineswithpromptattentiontointernalandexternalrequests,toescalateproblemstoHSC.

3.Analysisoftheincidentwithhelpofthelocalapplicationspersonnel,remotediagnostic,dataanalysisandtheknowledgedatabase.

4.TakenecessaryactionanddocumentitallintheServiceticketingsystemwiththenecessaryfollowupaction.

5.Responsibleforcustomersatisfactionofthemodality,demonstratingproactiveattitudeandactionstooptimizeperformanceandtheirperception(e.g.proactivecheckingofhigh"costinstruments"anddevelopingspecificactionplans).Developandmaintainrelationshipswithtopcustomersandopinionleaders.

6.StartescalationtotheCSHeadquarterSupportCenter(problemmanagement)withconsiderationoftheescalationguideline.

7.Onrequestofthelocalserviceorganizationperformon-sitesupport.

8.Documentationofthesolutionandproposenewcasestotheknowledgedatabase.

9.LeadregularregionalteleconferencesandregularlyparticipateinglobalorregionalconferencecallsandorExchange/Focusmeetings.ActivelytransferapplicationsknowledgeintoandaroundRSCsupportteamtokeepawell-balancedskillsprofilethusmaintainingahighqualityofservice.

10.AsrequiredandonbehalfofProductEducation,performInitialand/orAdvancedTrainingforCustomersand/orFieldApplicationspersonnelalikeonsiteandinformalclassroomsettings,andleadRegionalWorkshops.

11.ContributetoachievingtheMission,Values,andVisionofthecompany.MaintainatalltimesstrictcompliancetoethicalprinciplesandHealth,Safety,andQualitynormsofthecompany.

12.Proactiveandreactivecompilationandevaluationofstatisticsandissueofadequatereportsconcerningerrorsandproblemsinregardtotheapplicationssupportoftheproduct,withcorrespondinginteractionwithHQProductSupportforproductandsystemsimprovement.

Competence

?Experienceinsolvingcomplexproblemsbyusingstructuredsolvingmethods

?Verygoodclinicalworkflowknow-howforthecorrespondingmodality

?Goodinterpersonalskills,professionalattitude,excellentteamworkandorganizationalskills

?GoodtelephoneandEnglishcommunicationsskills,bothwrittenandoral

?abletoidentifyprioritiesandderive/decidethenecessaryactions

?KnowledgeofClinical/ScientificWorkflowwithinthecustomerenvironmentiscrucial

?Focusingonthecustomer’sperspectivewhensettingprioritiesandtakingaction;

?Implementingservicepracticesthatmeetthecustomers’andownorganization’sneeds

?Collaboratingeffectivelywithindividualswithdiversebackgrounds,cultures,styles,abilities,andmotivation

Education/Experience:

?>3years’experienceinApplicationsSupportenvironment,orasclinical/scientificapplicationsspecialistoncustomersystemsforrelevantmodality.

?Experienceinsolvingcomplexproblemsbyusingstructuredsolvingmethods.

?KnowledgeofClinical/ScientificWorkflowwithinthecustomerenvironmentiscrucial

?Aclinicaloruniversitydegreeindiagnostics/radiologyorequivalentinarelevantlifesciencesubject,orequivalenteducationandworkexperience

篇2:臨床試驗主管崗位職責

臨床試驗主管瑞普生物技術天津瑞普生物技術股份有限公司,瑞普生物,瑞普生物技術,瑞普職責描述:

1、負責GCP臨床試驗的組織和方案執行;

2、負責整理匯總評價結果,撰寫GCP臨床試驗評價相關材料;

3、負責GCP臨床試驗的協調、溝通或管理。

任職要求:

1、碩士及以上學歷,動物醫學、臨床獸醫、藥理毒理相關專業;

2、對常規試驗動物的飼養管理、動物房的消毒等環境控制和生物安全防控有較強的認知,有動物飼養或動物評價經驗者優先;

篇3:臨床部助理崗位職責

臨床部助理北京善諾美德醫藥科技有限公司北京善諾美德醫藥科技有限公司,善諾美德職責描述:

1.協助項目經理進行臨床試驗相關文件的起草,臨床醫院的甄選、跟進、臨床方案的撰寫、制定及確定。

2.負責確定臨床試驗單位與其簽定臨床試驗合同,負責倫理會的申請及臨床啟動會的召開。

3.負責組織監查以及進度跟蹤,確保試驗的質量;按照項目時限,整體把握試驗進度。

4.通過項目管理工作,維護與臨床研究單位及相關專家的良好合作關系。

5.解決臨床試驗和注冊評審中臨床問題。

6.及時處理醫院與公司之間的溝通工作。

7.完成領導交辦的其他工作。

任職要求:

1、有臨床試驗監察員經驗,或,醫院工作經歷、有醫務、護理相關工作經歷者優先;

2、具有高度責任心及主動溝通、協調能力、學習能力、良好的職業素質和團隊合作精神;

3、專科以上學歷,醫藥、生物工程、臨床醫學、醫學檢驗等相關學科教育背景。