投訴處理主管崗位職責

用戶投訴處理主管上汽通用五菱上汽通用五菱汽車股份有限公司,上汽通用五菱崗位要求:

快速響應受理用戶投訴、用戶訴求監控及響應、用戶體驗改善,持續降低用戶投訴

任職要求:

1、全日制本科及以上學歷,汽車行業從業3年以上

2、熟悉客戶投訴處理及升級流程,能預判風險及拉動資源解決

3、具備較強的個案問題解決能力及共性問題拉動解決能力

4、具有很強的邏輯思維能力及敏銳的數據洞察能力,具備很強的數據分析能力

5、具備良好的溝通、表達能力以及高度的責任心,強烈的團隊協作意識

6、有強烈的目標和結果導向意識

篇2:投訴處理客服崗位職責

規則與投訴處理客服無限極無限極(中國)有限公司,無限極,無限極崗位職責:

1.受理規則類咨詢服務和客戶投訴處理

2.收集客戶反饋建議并及時傳遞信息給公司

3.落實公司品牌推廣,協助實施推廣規則教育,提供顧客關懷服務

4.宣揚公司理念,樹立良好形象

任職資格:

1.本科及以上學歷,兩年以上客服經驗

2.良好的溝通能力和較強的抗壓能力,有一定的投訴處理技巧和客戶維系技巧

3.心態積極、處事靈活,能承受壓力

4.較強的執行能力,醫藥背景優先

篇3:客戶投訴處理崗位職責

客戶服務/投訴處理/客服專員驛舒達酒店預訂服務(上海)有限公司驛舒達酒店預訂服務(上海)有限公司,hrs,驛舒達WearelookingforaShanghaibased2ndLevelAgentChina(m/f)thatprovidescontributiontothecontinuousimprovementofservicesforHRScustomers.

AtHRSGROUP“Welovetomakeithappen”:Wearetheworld’sleadinghotelsolutionsproviderandenablebusinessandleisuretravelerstosearch,bookandstayincontroloftheirhotelaccommodation.Itisourgoaltomakethebookingexperiencesimpleandsmart.Ourbookingportalscombinemorethan850,000accommodationsworldwideandformthebasisforourinnovativeend-to-endsolutionsweareofferingtoglobalcorporations.TheHRSGROUPcontinuestoexpandandemploysmorethan1,500peoplein27officesacrosstheworld–includingCologne,Shanghai,London,MumbaiandSydney.

Tofuelourinternationalgrowthwearelookingforentrepreneurialminds,whoarepassionateandresult-driven,haveastrongteam-spiritandwilltakeonthechallengetopioneertheeverchangingtravelindustry.DoyoualsowanttomakeithappenatHRS?

Thechallengeyouareupfor.

-Takeend-to-endresponsibilityofdealingwithcomplaintsfromHRScustomerswithexcellentqualityandservicestandards

-Clarifythecausesofcustomercomplaintswithinternalandexternalcontacts

-Processthecustomercomplaintswithoptimalsolution

-Maintainandmanagethecustomerdatainthesystem

-Participateinprocessoptimizationproject

Thecommitmentyoubring

-Bachelor’sdegreeorabove

-3yearsofworkingexperienceincomplaintmanagement,ideallyinthehospitalityortourismindustry

-GoodknowledgeinPCapplication,withproficiencyinusingCall-Centre-Systemsorotherrelatedspecifiedsoftware

-Astructured,independentandserviceorientedworkingstyle

-FluencyinEnglish,spokenandwritten

Therewardyouget

-AhighimpactQualitySpecialistrolewithhighdegreesofresponsibilityandautonomy

-Plentyofroomforpersonalgrowthandprofessionaldevelopment

-Ahighlytalented,passionateandinternationalteamthatrevolutionizesthetravelindustry

-Strongteamperformanceandatransparentresultsfocustowardsoneshareddirection

-Amodernworkingenvironment