市場云產品技術支持工程師Oracle甲骨文甲骨文(中國)軟件系統有限公司,Oracle甲骨文,甲骨文,甲骨文(中國)軟件系統,甲骨文中國,甲骨文北京OracleMarketingCloud(OMC)EloquaProductSupportEngineerforEnglish&JapaneseLanguagesSpeaking(Dalian)

Objective:

AsaSupportEngineerofOracleMarketingCloud(OMC)forEloquaproduct,actasthetechnicalinterfacetocustomersandresponsibleforresolutionofproblemsthroughresearch,collaborationorproblemreplication.

Responsibilities:

Communicatewithcorporatecustomersviatelephone,writtencorrespondence,andelectronicserviceregardingfindingsolutionsfortechnicalproblemsidentifiedinOMCEloquaproduct.

Managecustomer’sescalations/expectationsandensuretimelydeliveryofhighqualityresolutionontechnicalissuefocusingonrootcauseanalysisandprevention.

Developandimplementstrategiesforprovidingproactivesupportresultinginfewerincidents,increasedavailability,oraccelerateddeployments.

TheprospectivecandidateshoulddrawuponallresourcesatOracle,toadviseandconsultontheuseofEloquatechnologiestoavoidsuchproblemsinthefuture.

Educateandwalkthecustomerthroughtheproblem-solvingprocess.

Adoptappropriatediagnosticmethodology&procedureswhenhandlinganddocumentingtechnicalissuesthatcomplywithSupportprocesses,policies&SLAs.

Collaborateoncross-teamandcross-producttechnicalissuesbyworkingwithresourcesfromothergroups(e.g.CloudOperations,GNC,Deliverability,ProblemManagement,Development,OperationandEscalationteams)asneededtoresolvecustomerissues.

ResearchandstudyonEloquafeatures,keepabreastofnewreleasesandfunctionalitiesorrelatedtechnologiestomaintainproductexpertise.

WritetechnicalarticlesonEloquaproductfortheKnowledgeManagement.

Requirements&Qualifications:

Candidateshouldpossessthefollowingskills&competencies:

KnowledgeofB2BorB2Cdigitalmarketingdynamics,emailrouting&deliverability,Java,HTML,XML,RestAPIs/Restfulservices,JSON,Webscripting/servicesandwebtechnologieslikeSPF,DKIM,SSL,SEOwillbeadvantageous.

Greatproblemsolvingskills,withastrongbiasforqualityandengineeringexcellenceatscale.Notonlymustyouabletoidentify,analyze,diagnoseandtroubleshootcomplexproblemsusingappropriatetoolsunderconstraints,butabletohandlewithutmostprofessionalismwithoutcompromisingcustomers’satisfaction.

Musthavestrongcustomer-centricitymindsetandthepassiontoworkinservicesupportlineofbusinessincludingprovidingpreventivesupportandproactiveadvice.

ExcellentinterpersonalcommunicationandwrittenskillsinEnglishandJapaneseisaMUST.SincethispositionrequiresJapanesespeakingskill,itnecessarythatyouhaverelevantexperienceindealingwithJapanesecustomers.

Abletoworkwithminimalsupervision,self-motivated,self-directedandtakeinitiativetocollaborateandsynthesizewithmemberslocallyorgloballyacrossdifferentgeographicaltimezone.

Requiresdiscretionandindependentjudgmentinadynamicenvironmenttoanticipateandassessambiguoussituationsespeciallywhendealingwithcustomers.

Provenexperiencedeliveringhighperformanceenterprise-widesoftwareorSaaSapplicationsupportorconsulting.Knowledgeofdigitalautomatedmarketingtoolswillbeadvantageous.

BE/MEinComputerScience,Engineering,relatedfieldorequivalent.

DetailedDescriptionandJobRequirements

AsamemberoftheSupportorganization,yourfocusistodeliverpost-salessupportandsolutionstotheOraclecustomerbasewhileservingasanadvocateforcustomerneeds.Thisinvolvesresolvingpost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans,aswellas,technicalquestionsregardingtheuseofandtroubleshootingforourElectronicSupportServices.Aprimarypointofcontactforcustomers,youareresponsibleforfacilitatingcustomerrelationshipswithSupportandprovidingadviceandassistancetointernalOracleemployeesondiversecustomersituationsandescalatedissues.

AsaSr.SupportEngineer,youwillbethetechnicalinterfacetocustomers,OriginalEquipmentManufacturers(OEMs)andValue-AddedResellers(VARs)forresolutionofproblemsrelatedtotheinstallation,recommendedmaintenanceanduseofOracleproducts.HaveanunderstandingofallOracleproductsintheircompetenciesandin-depthknowledgeofseveralproductsand/orplatforms.Also,youshouldbehighlyexperiencedinmultipleplatformsandbeabletocompleteassigneddutieswithminimaldirectionfrommanagement.Inthisposition,youwillroutinelyactindependentlywhileresearchinganddevelopingsolutionstocustomerissues.

Jobdutiesarevariedandcomplexutilizingindependentjudgment.Mayhaveprojectleadrole.4yearsexperiencewithCoreproductsorfiveyearsexperiencewithApplicationsproductsandhaveatechnicaldegreei.e.,BSComputerScience/ManagementInformationSystems/Science/Engineering/Math/Physics/Chemistrywitha3.0GPAOR(forApplications)provenprofessional/technicalexperience,i.e.,demonstratinganunderstandingofApplicationsatafunctionalandtechnicallevel(preferablyOracle)

Job:Support

Travel:No

Location:CN-CN,China-Dalian

JobType:RegularEmployeeHire

Organization:Oracle

篇2:互聯網產品市場經理崗位職責

互聯網產品經理崗(市場營銷)泰康在線財產保險股份有限公司泰康在線財產保險股份有限公司,泰康在線,泰康崗位職責:

1.負責根據市場需求和相關數據分析結果,進行互聯網保險產品策劃和開發,設計web端和移動端的互聯網保險產品和應用;

2.負責營銷工具類產品的策劃、設計和產品生命周期管理,結合公司整體業務規劃,跟蹤、分析、挖掘業務需求;

3.負責設計營銷活動流程方案,配合運營團隊做好營銷轉化;

4.對用戶體驗負責,根據用戶反饋、數據分析對產品進行持續優化,提升用戶體驗;

5.定期進行同類競品分析,為開發更多樣化的產品、工具提供決策依據。

任職資格:

1.有比較豐富的產品項目操作經驗,對互聯網產品有充分認識;

2.具備移動互聯網產品設計、用戶調研分析、迭代管理等完善的產品研發相關經歷及能力;

3.思維活躍、數據敏感,具備較強的問題解決能力,具備良好的溝通能力和資源協調能力。

篇3:安防產品市場崗位職責

崗位職責:

1.建設和管理市場拓展團隊,培養富有進取性的營銷團隊;

2.根據公司業務進行客戶開發,包含:擬定市場拓展計劃,篩選拓展目標,擬定拓展方案,修改和實施拓展方案等;

3.根據拓展計劃和策略,積極拓展市場,通過電話、網絡、商務拜訪等營銷方式挖掘客戶需求,并達成成交,完成銷售業績;

4.維護客戶關系,歸類積淀客戶;

5.完成公司既定銷售指標,達成公司各階段市場戰略目標。

任職要求:

1.一年以上市場營銷、項目拓展的管理工作經驗;

2.對市場具有很強的洞察能力和分析能力,具有一定的開拓意識及市場拓展能力、執行能力強;

3.具有良好的工作心態,較強的抗壓能力和團隊拼博精神,語言表達能力強;

4.熟悉市場營銷、企業管理、談判技巧基本知識。