現(xiàn)場(chǎng)技術(shù)支持主管智車優(yōu)行科技(北京)有限公司智車優(yōu)行科技(北京)有限公司,智車優(yōu)行,智車優(yōu)行職責(zé)描述:

1.負(fù)責(zé)售后現(xiàn)場(chǎng)技術(shù)支持工作協(xié)調(diào)安排;

2.收集并跟蹤量產(chǎn)車的產(chǎn)品質(zhì)量信息,并實(shí)時(shí)反饋給相關(guān)部門予以改善;

3.現(xiàn)場(chǎng)技術(shù)支持完畢后負(fù)責(zé)為服務(wù)中心技師進(jìn)行工藝流程指導(dǎo)培訓(xùn);

4.協(xié)助保修業(yè)務(wù)人員對(duì)零備件質(zhì)量進(jìn)行鑒定;

5.負(fù)責(zé)匯總分析現(xiàn)場(chǎng)技術(shù)支持報(bào)告單,優(yōu)化診斷方法,與遠(yuǎn)程診斷專員對(duì)接工作進(jìn)度

資質(zhì)與技能:

1.大專及以上學(xué)歷,至少5年以上汽車維修工作經(jīng)驗(yàn),具備相當(dāng)程度的汽車構(gòu)造知識(shí)和維修理論知識(shí),動(dòng)手能力強(qiáng),有電動(dòng)車主機(jī)廠及三電廠家技術(shù)支持工作經(jīng)驗(yàn)為加分項(xiàng);

2.根據(jù)遠(yuǎn)程診斷結(jié)果,協(xié)調(diào)備件準(zhǔn)備,制定現(xiàn)場(chǎng)維修方案;

3.高度認(rèn)同用戶第一,較好的溝通表達(dá)能力;

4.能及時(shí)解決并反饋市場(chǎng)質(zhì)量問題,為用戶及服務(wù)中心提供及時(shí)周到的現(xiàn)場(chǎng)技術(shù)支持服務(wù);

5.了解產(chǎn)品質(zhì)量法、消費(fèi)者權(quán)益保護(hù)法、三包法規(guī)等,對(duì)預(yù)警車輛能及時(shí)作出應(yīng)對(duì);

6.能適應(yīng)短期出差;

7.能熟練使用word、excel和ppt等辦公軟件。

篇2:現(xiàn)場(chǎng)技術(shù)支持工程師崗位職責(zé)

現(xiàn)場(chǎng)技術(shù)支持工程師

Responsibilities:

CriticalextensionofSalesbysupportingAccountManagersandRegionalSalesManagers–

EnsureDanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service

Summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary

ProvidetrainingtointernalFSEsandexternalOEMaftersalestechnicalsupportengineers

Ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts

Supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithMarketing

Feedsystem/producttestsintoADCApplicationLabs

Requirements:

Minimum5yearsinHVACfield,refrigeration&ACsystemdesignexperienceispreferred;

Bachelororabove;

Openmindforlearning/customermindset

Goodatcommunication

Frequentbusinesstravel(Average2-3days/week)

Fluentspoken/writtenEnglishpreferred

Oilfreesystemexperienceispreferred

Responsibilities:

CriticalextensionofSalesbysupportingAccountManagersandRegionalSalesManagers–

EnsureDanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service

Summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary

ProvidetrainingtointernalFSEsandexternalOEMaftersalestechnicalsupportengineers

Ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts

Supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithMarketing

Feedsystem/producttestsintoADCApplicationLabs

Requirements:

Minimum5yearsinHVACfield,refrigeration&ACsystemdesignexperienceispreferred;

Bachelororabove;

Openmindforlearning/customermindset

Goodatcommunication

Frequentbusinesstravel(Average2-3days/week)

Fluentspoken/writtenEnglishpreferred

Oilfreesystemexperienceispreferred

篇3:現(xiàn)場(chǎng)技術(shù)支持崗位職責(zé)任職要求

現(xiàn)場(chǎng)技術(shù)支持崗位職責(zé)

現(xiàn)場(chǎng)技術(shù)支持工程師/FAE杭州中天微系統(tǒng)杭州中天微系統(tǒng)有限公司,中天微任職資格:

1.熟悉CPU編程模型,有較好的C/C++編程能力,熟悉操作系統(tǒng)的實(shí)現(xiàn);

2.熟練使用AMR或其他處理器的工具鏈;

3.有較好的分析及定位能力,對(duì)于一般常見問題能夠在現(xiàn)場(chǎng)進(jìn)行定位并解決;

4.具有較強(qiáng)的溝通能力,能協(xié)調(diào)公司內(nèi)部與客戶間的溝通,及時(shí)幫客戶解決問題;

崗位職責(zé):

1.對(duì)客戶進(jìn)行售前及售后的技術(shù)支持及現(xiàn)場(chǎng)技術(shù)溝通,保障客戶的項(xiàng)目成功;

2.對(duì)客戶進(jìn)行技術(shù)跟蹤,并收集客戶對(duì)公司的產(chǎn)品的技術(shù)建議;

3.承擔(dān)售前的產(chǎn)品推廣工作,并能夠?qū)ふ腋嗟目蛻魴C(jī)會(huì),促進(jìn)公司的產(chǎn)品銷售;

4.開拓并維護(hù)良好的客戶關(guān)系,使得客戶在項(xiàng)目成功的基礎(chǔ)上,能夠繼續(xù)選擇和中天合作;

現(xiàn)場(chǎng)技術(shù)支持崗位