總機日常英語用語

請問您貴姓對不起,請您重復一次好嗎

MayIhaveyourname/Wouldyougivemeyourname?Ibegyourpardon?(Pardon,please?)

請拼出客人的名字好嗎

Howtospelltheguest’snameplease?

對不起,因線路問題我聽不清楚您說話,請重新打一次好嗎

I’mverysorry.Ican’thearclearly,.Couldyoucallitagain?

4.能告訴我客人是哪里人嗎

Wouldyoutellmewheretheguestcomesfrom?

5.能告訴我客人是哪間公司的嗎

Wouldyoutellmewhichcompanytheguestisfrom?

6.對不起,我們在酒店的名單上找不到客人的名字。

I‘msorry.Wecan’tfindtheguestnameonourhotellist.

7.介意我把電話轉接到接待處讓他們為您查一下,好嗎

Wouldyoumindconnectingthelinetoreceptiontocheckit?

8.我再幫您查一下,請稍等。

Iwillcheckitforyouagain.Justamomentplease.

9.很抱歉,讓您久等了。

Iamsorrytohavekeptyouwaiting.

10.請您重復一遍您說的,好嗎

Couldyourepeatwhatyousaid?/Ibegyourpardon?

11.請您講慢一點(大聲點),好嗎

Couldyouspeakmoreslowly(loudly)?

12.請稍等,我將為您轉接。

Waitamoment,please.lwillconnect/transferitforyou.

13.您好,先生。這里是總機,您有一個外線電話,介意我接入您的房間嗎

Howareyou,sir?Thisistheoperator.Youhaveanoutsideline.MayIputitthrough

14.晚上好,丹尼斯先生,布魯斯先生的電話,請問您是否需要接聽

Goodevening,Mr.Dennis,Mr.Bruceisontheline(Phone)now.Wouldyouliketotakeit?

15.對不起,先生,他的電話占線,請您稍后再撥。

I’msorry,sir.Thelineisbusynow,Couldyoupleasecallbacklater.

16.對不起,先生,電話無人接聽,請您稍后再撥或留言。

I’msorry,sir.Nobodyisanswering,Couldyoupleasecallbacklaterorleaveamessage.

17.讓我重復一次您的信息吧。

Letmerepeatyourmessage.

18.對不起,我聽不懂您說什么,我可以幫您轉接給大堂副理嗎

SorryIcan’tfollowyou.MayIputyouthroughtotheassistantmanager?

19.對不起,先生,房間電話未掛好,轉不進去。

I’msorry,sir.Thephoneisrestricted,Ican’tgetthrough.

20.對不起,先生,我們不可以透露客人的房號。

Iamsorry,sir,we’renotallowedtodiscloseourguest’sroomnumber.

21.我是758房客,有人給我留言嗎

Iamstayinginroom758./Iamtheguestofroom758。Didanyoneleavemessageforme?

22.我的電話留言燈一閃一閃的,是否有我的留言

Themessagelightflashesconstantly.Isthereanymessageforme?

Themessagelightisflashing.doesthatmeanIhaveamessage?

23.對不起,先生我們暫時沒有收到您的留言。

I’msorry,sir.Thereisnomessageforyou./Wehaven’tgotanymessageforyou.

24.是的,您有一個留言。您不在時,**先生打電話給您,請您早上9點在大廳等候,屆時會有人來接您。

Yes,youhavegotamessage.Mr.**hasphonedtoyouwhenyouwereout,hewantedyoutowaitinthelobbyat9;00am,thecompanywillsendsomeonetopickyouup.

25.晚上好,**先生,請問您有收到您的留言嗎

Goodevening,**sir.Didyoureceiveyourmessage?

26.晚上好,**先生,您的朋友**先生邀請您今晚7點到二樓中餐廳用晚餐。

Goodevening,**sir.YourfriendMr.**invitedyoutohavedinneronthesecondflooratLIBAIroomintheChineserestaurantat7o’clocktonight.

27.您好,在您外出時,**公司的李先生來電找過您,并請您收到留言后,盡快復電給他。

Howareyou,Mr.**.Whenyouwereout,Mr.Leeof**companycalledyou.He

Wantedyoutoreceivethismessage,pleasecallhimbackassoonaspossible.

28.早上好,您的朋友**請您8點到西餐用早餐,8點30分在大堂集合。

Goodmorning,Mr.**,YourfriendMr.**askedyoutohavebreakfastatthewestern

Restaurantat8o’clock.Thenwaitinthelobbyforhimat8:30am.

29.請幫我接一下JackHe的電話.

CouldyouputmethroughtoJackHe?

30.對不起,先生,JackHe休假(下班了/不在位置上),我稍后請他復電話給您。請您留下聯系方式。

I’msorry,sir.JackHeisonholiday(isn’tonduty/isn’tintheoffice),Iwillaskhimtocallyouback..doyouwanttoleaveamessage/speaktosomeoneelse.

31.隔壁房間的人太吵了,吵得我不能入睡。

Icouldn’tfallsleepbecauseofthenoisefromthenextdoor.

32.請馬上派人來幫忙拿行李。

Pleasesendsomeonetocarrytheluggagerightaway.

33.可以借用一下熨斗和熨板嗎CanIborrowanironandironingboard?

34.房間空調有點問題.

There’ssomethingwrongwiththeairconditioning.

篇2:酒店總機英語培訓及技巧

酒店總機常用英語及技巧一、接聽外線電話:

01、電話鈴響三聲接起,中英文清晰報出酒店名稱:

您好,昆明電信國際技術交流中心!

Goodmorning,

02、轉接時,對來電方:

請稍等!

Holdon,please!

03、電話占線時:

對不起,電話占線,請您稍后再撥。

Sorry,thelineisbusy.pleasecallbacklater!

04、轉入電話無人接時:

電話沒人接,您是否需要留言

There'snoanswer,Wouldyouliketoleaveamessage?

05、轉入客房電話:

A、請問您找那位

Whowouldyouliketospeakto?

B、對不起,沒有這個姓名的客人。

Sorry,there'snoguestwiththatname

C、您能告訴我他是住客還是訪客

E*cusemeforaskingbutisheavisitororahotelguest?

05、內容沒聽清或不確定時:

A、請您再說一遍好嗎

Wouldyouliketorepeatthenumber?

B、請您大聲一點好嗎:

Couldyouspeakalittlelouder,please

C、請說慢一點!

Couldyouspeakslowly,please?

07、對方撥錯號碼:

恐怕您撥錯了號碼,這里是***酒店總機。

I'mafraidyoudialthewrongnumber.hereis**hoteloperator;

08、外線來電詳細問詢時:

我將幫您把電話轉到問訊處;

I'llputyouthroughtotheinformationdesk

09、來電方需要留言:

A、請告訴我您的留言內容;

Couldyoupleasegivemethemessage,sir/madam?

B、請放心,我一定將您的意思轉達給*先生/小姐,謝謝您的來電,再見!

Thankyouforcalling,I'llrelaythemessagetoMr./Mrs.

二、酒店住店客人的叫醒受理:

01、能告訴我您的姓名和房號嗎

MayIhaveyournameandyourroomnumber,please?

02、您需要什么時間的叫醒

Couldyoutellmewhattimewouldyouliketogetup?

03、我重復一遍您的房號和叫醒時間,好嗎

MayIrepeatyourroomnumberandthetime,sir/madam?

04、早上好(中午、晚上好),先生/女士,這是您的叫醒電話,祝您過得愉快!

Goodmorning(afternoon,evening),sir/madam!thisisyourwake-upcall,

Haveagooddaytoyou(haveaniceday)!

三、接酒店營業區,后臺區,辦公室電話:

OPERATOR,您好,總機!

四、住客電話詢問:

01、內線電話免費。

Thereisnochargeforin-housecall

02、您能直撥電話。

Youcanmakeadial-directcall

03、我們酒店設有國際直撥和國內直撥電話系統,如果您要撥打國際直撥電話,請您撥***,如果您要撥國內直撥電話,請撥***,如果您還有其它需要幫忙的,請打電話給我們,我們會盡力而為;

WehavegotDDDandIDDsysteminourhotel,ifyouwanttomakeaDDD,youcandial***,andifyouwanttomakeaIDD,youcandial***.ifyouhaveanythingelse,youcancallusagain,wewillhelpyou,sir/madam

04、我會立刻為您查找,然后打電話給您;

I'llcheckimmediatelyandcallyoubackinamoment

05、請稍等一會兒好嗎我馬上為您查找;

Wouldyoumindwaitingaminute,I'llcheckitforyourightnow

五、代客人接國際,國內長途;

01、您能告訴我您要撥打的電話是自付電話,受付電話或是信用卡付費電話嗎

Couldyoupleasetellmetheformofpayment,isitapaycall,collectcallorcreditcardcall,sir/madam?

02、請問這是自己付費還是對方付費電話

Isthisapaidcallorcollectcall?

03、您能告訴我電話的國家代碼,地區代碼和電話號碼嗎

Couldyoupleasetellmecountrycode,theareacodeandtelephonenumber,sir/madam?

04、您能告訴我您要打的是叫人電話還是叫號電話嗎

Couldyoupleasetellmewhatkindcallwouldlike:apersontopersonorstationtostationcall,sir/madam?

05、您能告訴我對方的電話嗎

Couldyoupleasetellmewhoareyouwanttospeak?

06、能告訴我您的名字是怎么拼的嗎

Couldyoupleasespellyourname?

篇3:總機英語培訓

外線電話的處理

『對話精華』

CouldyouputmethroughtoRoom#2614,please?

請幫我接通2614號房好嗎

I’dliketospeakwithMr.Bramley.

我想請布蘭雷先生聽電話。

Dialogue1

C:IsthisthePresidentHotel?

Speaking.(Yes,itis.)MayIhelpyou?

C:Yes.CouldyouputmethroughtoRoom#2614,please?

Certainly,sir.Justamoment,please.

Dialogue2

C:I’dliketospeakwithMr.Bramley.

Isheahotelguest,sir?

C:Yes.

Howdoyouspellhisname,please?

C:B,R,A,M,L,E,Y.

Justamoment,please.I’llcheckforyou…Thankyouforwaiting,sir.Mr.BramleyisstayinginRoom#1562.I’llconnectyou.

客房沒有人回應時

『對話精華』

I’mafraidthereisnoreplyfromRoom#3510.3510號房恐怕沒人接電話。

Couldyoutryagain?請再試一次好嗎

Dialogue

C:Hello.CanIspeaktoMr.FranksinRoom#3510,please?

Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthere’snoreplyfromRoom#3510.

C:Couldyoutryagain?

Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthereisstillnoreply.Wouldyouliketoleaveamessage?

C:Yes,I’lldothat.

I’llconnectyouwiththeMessageDesk.Justamoment,please.

廣播呼叫客人

『對話精華』

Wouldyouliketoleaveamessage.您要留話嗎

Couldyoupagehimforme?請幫我廣播叫他好嗎

Dialogue

C:IsthistheHolidayHotel?

Speaking.MayIhelpyou?

C:Yes.CouldyouputmethroughtoMr.MercerinRoom#1513,please?

Certainly,sir…Thankyouforwaiting,sir.I’mafraidthereisnoreplyfromRoom#1513.Wouldyouliketoleaveamessage?

C:Well,I’msurehe’sinthehotel.Couldyoupagehimforme?

Certainly,sir.Wheredoyouthinkhewillbe?

C:He’sprobablyhavinglunch.Couldyoupagetherestaurant,please?

Doyouknowwhichrestaurantheislikelytobein?

C:I’venoidea.

I’mafraidwecanonlypagethepublicplaces.

C:Fine.Dothatthen,please!

MayIhavehisfullname?

C:TomMercer.

Mr.TomMercer.Thankyou,sir.Couldyouholdtheline,please?

PagingMr.TomMercer,PagingMr.TomMercer.

PleasepickupthenearestHousephoneforOperatorNo.5.Thankyou.

被呼叫客人沒有回應時

『對話精華』

WehavepagedMr.Mercerbuthedidn’tpickupthephone.

我們已呼叫過馬撒先生了,但是他沒有打電話過來。

Couldyoutrythere,please?請試試哪兒好嗎

Dialogue

I’mverysorrytohavepagedMr.Mercerbuthedidnotpickupthephone.Shallwetryagain.

C:Yes.I’vejustremembered.HemightbeintheGardenLounge.Couldyoutrythere,please?

Certainly,sir.I’llconnectyouwiththeGardenLounge.

抵達時外線電話已掛斷

『對話精華』

I’mafraidyourpartywascutoff.

對方恐怕已經掛斷了。

Didhegivehisname?他有沒有留下名字

I’mverysorrywecouldn’thelpyou.非常抱歉我們無能為力。

Dialogue

(Operatorspeakstopagedguest)

Mr.Mercer?TherewasacallforyoubutI’mafraidyourpartywascutoff.

G:That’sanuisance!Didhegivehisname?

I’mafraidnot,sir.I’mverysorrywecouldn’thelpyou.

G:Itcouldn’tbehelped.Thanksanyway.

You’rewelcome,sir.

客房間的通話與外線電話

『對話精華』

I’dliketocallmyfriendinhisroom?

我想打電話到朋友的房間。

Pleasedial60andthentheroomnumber.

請先撥60再撥房間號碼。

Dialogue

ThisistheOperator.MayIhelpyou?

G:Yes.I’dliketocallmyfriendinhisroom.WhatshallIdo?

Doyouknowtheroomnumber,sir?

G:Yes,It’s#814.

For3digitroomsintheMainBuilding,pleasedial60andthentheroomnumber.

G:Isee,well,whataboutoutsidecalls?

ForcallsinsideBeijing,pleasedial0firstandthenthenumber.

G:WhataboutoutsideBeijing?I’dliketocallTianjin.

ForcallsoutsideBeijing,pleasedial0andthentheareacodeandnumber.

G:Fine.Thanksalot.

You’rewelcome,sir.

早晨叫醒電話

『對話精華』

I’dliketobewokenuptomorrowmorning.明天早上想請你叫我起床。

Atwhattime?幾點呢

Dialogue

ThisistheOperator.MayIhelpyou?

G:Yes,I’dliketobewokenuptomorrowmorning.

Certainly,sir.Atwhattime?

G:Ataround7:30a.m.

Wehaveacomputerwakeupservice.Pleasedial5firstandthenthetime.For7:30a.m.dial5andthen0730forthetime.Theremustbefivedigitsinthefinalnumber.

G:50730.Isee.

That’sright,sir.Ourcomputerwillrecordthetimeandyourroomnumber.

G:Thankyou.

You’rewelcome,sir.Haveagoodnight.

代理通話服務

『對話精華』

Couldyouplacethecallforme?能不能幫我打這通電話呢

Whatnumberareyoucalling,please?請問您要打幾號

Dialogue

G:Operator.I’vetriedcallinganumberinBeijingbutIcan’tunderstandwhatthey’resaying.Couldyouplacethecallforme?

Certainly,sir.I’dbegladtohelpyou.Whatnumberareyoucalling,please?

G:6433-8251.

Isthisacompanynumberoraprivatenumber?

G:Acompanyone.

MayIhavethenameofthecompany,please?

G:Yes,it’stheHer-hanEngineeringCompany.

Whowouldyouliketospeakto,please?

G:Mr.WangoftheSalesDepartment.

Doyouknowhisextensionnumberorhisname?

G:NottheextensionnumberbutIthing/khisnameisMing-uei.

MayIhaveyournameandroomnumber,please?

G:Yes,mynameisRobbinsandI’minRoom#724.

Thankyou.Couldyouhangup,please,andI’llcallyouback?

越洋收聽人付費電話

『對話精華』

Isthisapaidcall?這是已付費電話嗎

It’scollect.這是接聽人付費的電話。

Dialogue

IThisisBombaycalling.IhaveacallforMr.TomSmith.

BombayforMr.TomSmith.Doyouknowhisroomnumber,please?

IYes,it’s#3820.

Thankyou.Isthisapaidcall?

IIT’Scollect.

MayIknowwhoiscalling,please?

IYes.PradipPatel.

Howdoyouspellthat,please?

IPakistanP,AmericaA,TokyoT,EnglandE,LondonL.

Mr.PradipPatel.Thankyou.Justamoment,please.

(callsRoom#3820)

MayIspeaktoMr.TomSmith,please?

G:Speaking.WhatcanIdoforyou?

ThisistheHotelOperator.IhaveacollectcallfromMr.PradipPatelinBombay.Willyouacceptthecharges?

G:Yes,ofcourse.

Thankyou.Couldyouholdtheline,please?

(SpeakstotheinternationalOperator)

Hello.Mr.Smithwillacceptthecall.Couldyougivemeyouroperatornumber,please?

IYes,it’s23.

Thankyou.Mynumberis54.Couldyougivemethetimeandthechargesafterthecall,please?

IYes,ofcourse.

Thankyou.Goahead,please.

越洋叫人電話

『對話精華』

I’dliketomakeaninternationalcall?

我想打一通國際電話。

Aperson-topersonorastationcall,sir?

先生,您打叫人或是叫號電話呢

Dialogue

G:Hello.Operator?

Speaking.MayIhelpyou?

G:Yes.I’dliketomakeaninternationalcall.

Certainly,sir.Whichcountryareyoucalling?

G:Switzerland.

Isthisapaidcall?

G:Yes.

Aperson-to-personorastationcall,sir?

G:Person-to-person.

Couldyoutellmetheparty’sfullnameandtelephone,please?

G:Yes,it’sGracePereiraandthenumberisLausanne49860.

Mrs.GracePereiraatLausanne,49860.

G:That’sright.

MayIhaveyournameandroomnumber,please?

G:Yes,it’sZacharyandI’minRoom#834.

Mr.ZacharyinRoom#834.

G:That’sright.

Couldyouhangup,pleaseandwewillcallyouback?

MayIspeaktoMr.Zachary,please?

G:Zachary,speaking.

ThisistheHotelOperator.TheOverseasOperatorisontheline.Goahead,please.

直撥叫號電話

『對話精華』

Youmaycalldirectfromyourroom,sir.

先生,您可以直接由客房打出去。

ThecountrycodesarelistedintheServiceDirectoryinyourroom.

國家代號列在您房間里的服務指南上。

Dialogue

ThisistheHotelOperator.MayIhelpyou?

G:Yes.I’dliketomakeanoverseascall?

Youmaycalldirectfromyourroom,sir.Itischeaperthanbookingitthroughtheoperator.

G:Oh.Ididn’tknowthat.

ThecountrycodesarelistedintheServiceDirectoryinyourroom.Pleasedial17908beforethecountrycodeandnumber.Pleasedonotdial0beforetheentirenumberasyouwouldforanoutsidecall.

G:Isee.17908andthencountrycode,areacodeandnumber.

That’sright,sir.

G:Thankyouverymuch.

You’rewelcome,sir.

國際電話費用

『對話精華』

CouldyoutellmetheratesforcallstotheStates?

能不能告訴我打電話到美國的費用呢

ForthemainlandU.S.A?打美國本土嗎

Dialogue

G:Operator.CouldyoutellmetheratesforcallstotheStates?

Certainly,sir.ForthemainlandU.S.A?

G:No.It’sHonolulu.

Justamoment,please.I’llcheckitforyou…Thankyouforwaiting,sir.Athreeminutesperson-to-personcallisRMB28onweekdaysandRMB21onSundays.AstationcallisRMB24onweekdaysandRMB18onSundays.Foreachadditionalminute,thechargeisRMB4.

G:Isthereaspecialnightrate?

NotifyougothroughtheOperator,sir.

抱怨線路有雜音

『對話精華』

Dialogue

G:Operator.I’vejustmadeacalltoLosAngelesbutIcouldn’thearanything.I’mnotgoingtopayforthecall!

Isee,sir.Howlongwasyourcall?

G:Twominutesatthemost.

Ourcomputershowsthatyouspokeforfourminutesandthirtyseconds,sir.ShallIconnectyouwiththeInternationalOperator?

G:No,that’sallright.