投訴協(xié)調(diào)專員崗位職責(zé)

崗位職責(zé):

1.受理客戶投訴,及時聯(lián)系責(zé)任方處理好客戶投訴;

2.負(fù)責(zé)客戶滿意度回訪,分析真實(shí)客戶滿意情況并作出改進(jìn);

3.負(fù)責(zé)劃分客戶投訴問題的責(zé)任界定,提升處理效率;

4.負(fù)責(zé)客戶投訴受理流程的改進(jìn);

5.定期制作客戶服務(wù)工作情況總結(jié)報告報上級審批

任職要求:

1、大專以上學(xué)歷;

2、有較強(qiáng)的溝通能力,仔細(xì)度高,責(zé)任心強(qiáng);

3、積極主動為客戶解決問題;

4、有物流工作經(jīng)驗(yàn)的優(yōu)先;

投訴協(xié)調(diào)專員崗位

篇2:投訴客服專員崗位職責(zé)

客戶服務(wù)/投訴處理/客服專員驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司,hrs,驛舒達(dá)WearelookingforaShanghaibased2ndLevelAgentChina(m/f)thatprovidescontributiontothecontinuousimprovementofservicesforHRScustomers.

AtHRSGROUP“Welovetomakeithappen”:Wearetheworld’sleadinghotelsolutionsproviderandenablebusinessandleisuretravelerstosearch,bookandstayincontroloftheirhotelaccommodation.Itisourgoaltomakethebookingexperiencesimpleandsmart.Ourbookingportalscombinemorethan850,000accommodationsworldwideandformthebasisforourinnovativeend-to-endsolutionsweareofferingtoglobalcorporations.TheHRSGROUPcontinuestoexpandandemploysmorethan1,500peoplein27officesacrosstheworld–includingCologne,Shanghai,London,MumbaiandSydney.

Tofuelourinternationalgrowthwearelookingforentrepreneurialminds,whoarepassionateandresult-driven,haveastrongteam-spiritandwilltakeonthechallengetopioneertheeverchangingtravelindustry.DoyoualsowanttomakeithappenatHRS?

Thechallengeyouareupfor.

-Takeend-to-endresponsibilityofdealingwithcomplaintsfromHRScustomerswithexcellentqualityandservicestandards

-Clarifythecausesofcustomercomplaintswithinternalandexternalcontacts

-Processthecustomercomplaintswithoptimalsolution

-Maintainandmanagethecustomerdatainthesystem

-Participateinprocessoptimizationproject

Thecommitmentyoubring

-Bachelor’sdegreeorabove

-3yearsofworkingexperienceincomplaintmanagement,ideallyinthehospitalityortourismindustry

-GoodknowledgeinPCapplication,withproficiencyinusingCall-Centre-Systemsorotherrelatedspecifiedsoftware

-Astructured,independentandserviceorientedworkingstyle

-FluencyinEnglish,spokenandwritten

Therewardyouget

-AhighimpactQualitySpecialistrolewithhighdegreesofresponsibilityandautonomy

-Plentyofroomforpersonalgrowthandprofessionaldevelopment

-Ahighlytalented,passionateandinternationalteamthatrevolutionizesthetravelindustry

-Strongteamperformanceandatransparentresultsfocustowardsoneshareddirection

-Amodernworkingenvironment

篇3:售后投訴專員崗位職責(zé)任職要求

售后投訴專員崗位職責(zé)

崗位職責(zé)

1、對新、老客戶進(jìn)行回訪,做好售后服務(wù);保持跟客戶的聯(lián)系,增加溝通,了解客戶所需,促進(jìn)后期合作;

2、及時處理客戶的建議、投訴,解答問題和意見,記錄整理及匯報;

3、月子客人的溝通及聯(lián)系

4、善于處理客戶提出的各種問題及各種投訴。

任職資格

1性格外向,有較強(qiáng)的溝通能力及服務(wù)理念

2有一定客戶服務(wù)工作經(jīng)驗(yàn)

3做事主動積極,細(xì)心負(fù)責(zé),溝通能力強(qiáng),有團(tuán)隊(duì)合作精神,抗壓能力強(qiáng),能面對客戶的不同問題給與解決

4有責(zé)任心,能獨(dú)立完成任務(wù)

售后投訴專員崗位