職位描述：

OVERALLPURPOSEOFTHEJOB

?AstheleaderofHealthlineservices,manageHealthlineteamtoensurefulfillmentofallresponsibilitiesofHealthlineservicesandbeaccountabletoachievebusinessandservicequalitytarget.

?InchargeofHealthlineandotherwellnessproductdevelopment,optimizationandpromotion.

?Liaisingwithinternalfunctions,supportoperationandbusinessdevelopmentofHealthlineandotherwellnessrelatedproducts.

?Otherhealthandwellnessrelatedworkasdirected.

OVERVIEW

Ourmissionistodeliverexceptionalhealthandwellnessmanagementservicewitheachcustomerinteraction.

SPECIFICRESPONSIBILITIES

ManagementofHealthlineteam

?Astheteamleaderandmanager,inchargeofdailyrotationarrangement,objectivesetting,performanceassessment,team-buildingandcoachingteammembers.

?TakeoverallaccountabilityofHealthlineservicequalityandreporttorelatedmanagementteam.

?TaketheoverallaccountabilitytoleadHealthlineteamreachbusinesstarget

Liaisonwithinternalfunctions

?Beresponsibleforinternalcommunication,supportandcooperationwithSalesandMarketing,operation,customerservices,andmedicalteamforHealthlineandotherwellnessservicerelatedissues.

Defineanddevelopwellnessproduct

?Accordingtomarketdemandandclient’sneeds,leadtheteamtodefine,developanddelivernewwellnessproductsandassociatedsupportingSOPs,documentsandtechnicalrequirement.

Supportwellnessproductpromotionactivity

?LiaisewithSalesandMarketingteam,supportwellnessproductpromotionactivityincludingattendingclientmeeting,deliveringwellnesseducationlecturesandorganizingpromotionactivitiesetc.

Supportsourcingandrelationshipmaintenanceofthirdpartywellnessserviceproviders

?LiaisewithGlobalAssistanceNetworkteamandPartnerDevelopmentteam,leadteamtosupportHealthlineandotherwellnessserviceprovidersourcing,networkestablishment,andrelationshipmaintenance.

ProvidetrainingtowellnessdoctorandCSE

?BeaccountablefordefininganddeliveringHealthlineandotherwellnessproductjobrelatedtrainingandintroductionmaterials.

DevelopmentandPromotionofIntl.SOSandAspireLifestyleServices

?Toparticipate,underthedirectionHealthlineProgramManagerandChinaMedicalDirector,inconsultationwiththeBusinessManager,PartnershipDevelopmentManager,socialandprofessionalactivitiestoassistinmarketingorgeneralmanagementobjectives.

?ToassistinexplainingAspireLifestyleaswellasIntl.SOSscopeofservicetoprospectiveandexistingclientsuponrequestfromtheMarketingDepartment

?Underthedirectionoffunctionalmanager,participateandleadnewHealthlineproductdevelopmentanddeliverywork

JOBPROFILE

RequiredCompetencies

?Takinginitiativeandresponsibilityforallcaserelatedandothertasks,bothatindividual-andgrouplevel.

?Continuouslearningattitude.

?Integrity.

?Leadership.

?Abilitytoworkwellwithinateamstructure.

?Customerservicespiritwithcareandempathy.

?Bravetotakeresponsibilityandaccountability.

?Beabletohandlecomplaintsandconflicts.

?Mustbeabletousecomputersystemtoenterandmaintaincallnotes.

REQUIREDWORKEXPERIENCE/KNOWLEDGE

?Atleast3yearsformalclinicalpracticeexperienceina3Ahospital,or5+yearsclinicalpracticeina2Aabovehospital

?Atleast2yearsofexperienceinleaderrole,orasprojectmanager/leaderformorethan2completedprojectsinhealthorwellnessfield

REQUIREDQUALIFICATIONS:

?MasterDegreeorabove,graduatedfromrecognizablemedicaluniversity

?HoldvalidChineseclinicaldoctorqualificationandpracticelicense

TRAVELREQUIREMENTS:

?OccasionTravelasrequiredbyorganizational,operationalorbusinessneeds.

REQUIREDLANGUAGES:

?FluentEnglishandMandarininListening,Speaking,ReadingandWriting.

篇2:客服健康顧問(wèn)崗位職責(zé)任職要求

客服健康顧問(wèn)崗位職責(zé)

崗位職責(zé)

1、對(duì)新、老客戶進(jìn)行回訪,做好售后服務(wù);保持跟客戶的聯(lián)系,增加溝通,了解客戶所需,促進(jìn)后期合作;

2、及時(shí)處理客戶的建議、投訴,解答問(wèn)題和意見,記錄整理及匯報(bào);

3、月子客人的溝通及聯(lián)系

4、善于處理客戶提出的各種問(wèn)題及各種投訴。

任職資格

1性格外向,有較強(qiáng)的溝通能力及服務(wù)理念

2有一定客戶服務(wù)工作經(jīng)驗(yàn)

3做事主動(dòng)積極,細(xì)心負(fù)責(zé),溝通能力強(qiáng),有團(tuán)隊(duì)合作精神,抗壓能力強(qiáng),能面對(duì)客戶的不同問(wèn)題給與解決

4有責(zé)任心,能獨(dú)立完成任務(wù)

客服健康顧問(wèn)崗位

篇3:客戶健康顧問(wèn)崗位職責(zé)任職要求

客戶健康顧問(wèn)崗位職責(zé)

崗位職責(zé):

1、根據(jù)本公司的銷售計(jì)劃及政策積極進(jìn)行客戶開發(fā),完成部門領(lǐng)導(dǎo)下達(dá)的銷售任務(wù);

2、密切關(guān)注市場(chǎng)信息和競(jìng)爭(zhēng)品牌動(dòng)態(tài),適時(shí)做出應(yīng)變對(duì)策;

3、定期拜訪客戶,引導(dǎo)客戶的健康消費(fèi)理念,保持與客戶的密切關(guān)系。

任職要求:1、有醫(yī)學(xué)專業(yè)背景或從事體檢、保險(xiǎn)、廣告或獵頭行業(yè)銷售經(jīng)歷者優(yōu)先考慮,條件優(yōu)秀的應(yīng)屆生亦可。

2、具有高度的工作熱情,不怕挫折,有勇于挑戰(zhàn)高薪的勇氣;

3、有良好的溝通技巧及團(tuán)隊(duì)合作精神;

4、具有獨(dú)立分析和解決問(wèn)題的能力。

客戶健康顧問(wèn)崗位