現場支持崗位職責任職要求
現場支持崗位職責
現場技術支持工程師/FAE杭州中天微系統杭州中天微系統有限公司,中天微任職資格:
1.熟悉CPU編程模型,有較好的C/C++編程能力,熟悉操作系統的實現;
2.熟練使用AMR或其他處理器的工具鏈;
3.有較好的分析及定位能力,對于一般常見問題能夠在現場進行定位并解決;
4.具有較強的溝通能力,能協調公司內部與客戶間的溝通,及時幫客戶解決問題;
崗位職責:
1.對客戶進行售前及售后的技術支持及現場技術溝通,保障客戶的項目成功;
2.對客戶進行技術跟蹤,并收集客戶對公司的產品的技術建議;
3.承擔售前的產品推廣工作,并能夠尋找更多的客戶機會,促進公司的產品銷售;
4.開拓并維護良好的客戶關系,使得客戶在項目成功的基礎上,能夠繼續選擇和中天合作;
現場支持崗位
篇2:現場技術支持工程師崗位職責
現場技術支持工程師
Responsibilities:
CriticalextensionofSalesbysupportingAccountManagersandRegionalSalesManagers–
EnsureDanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service
Summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary
ProvidetrainingtointernalFSEsandexternalOEMaftersalestechnicalsupportengineers
Ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts
Supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithMarketing
Feedsystem/producttestsintoADCApplicationLabs
Requirements:
Minimum5yearsinHVACfield,refrigeration&ACsystemdesignexperienceispreferred;
Bachelororabove;
Openmindforlearning/customermindset
Goodatcommunication
Frequentbusinesstravel(Average2-3days/week)
Fluentspoken/writtenEnglishpreferred
Oilfreesystemexperienceispreferred
Responsibilities:
CriticalextensionofSalesbysupportingAccountManagersandRegionalSalesManagers–
EnsureDanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service
Summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary
ProvidetrainingtointernalFSEsandexternalOEMaftersalestechnicalsupportengineers
Ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts
Supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithMarketing
Feedsystem/producttestsintoADCApplicationLabs
Requirements:
Minimum5yearsinHVACfield,refrigeration&ACsystemdesignexperienceispreferred;
Bachelororabove;
Openmindforlearning/customermindset
Goodatcommunication
Frequentbusinesstravel(Average2-3days/week)
Fluentspoken/writtenEnglishpreferred
Oilfreesystemexperienceispreferred