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現場支持崗位職責任職要求

2024-07-25 閱讀 8382

現場支持崗位職責

現場技術支持工程師/FAE杭州中天微系統杭州中天微系統有限公司,中天微任職資格:

1.熟悉CPU編程模型,有較好的C/C++編程能力,熟悉操作系統的實現;

2.熟練使用AMR或其他處理器的工具鏈;

3.有較好的分析及定位能力,對于一般常見問題能夠在現場進行定位并解決;

4.具有較強的溝通能力,能協調公司內部與客戶間的溝通,及時幫客戶解決問題;

崗位職責:

1.對客戶進行售前及售后的技術支持及現場技術溝通,保障客戶的項目成功;

2.對客戶進行技術跟蹤,并收集客戶對公司的產品的技術建議;

3.承擔售前的產品推廣工作,并能夠尋找更多的客戶機會,促進公司的產品銷售;

4.開拓并維護良好的客戶關系,使得客戶在項目成功的基礎上,能夠繼續選擇和中天合作;

現場支持崗位

篇2:現場技術支持工程師崗位職責

現場技術支持工程師

Responsibilities:

CriticalextensionofSalesbysupportingAccountManagersandRegionalSalesManagers–

EnsureDanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service

Summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary

ProvidetrainingtointernalFSEsandexternalOEMaftersalestechnicalsupportengineers

Ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts

Supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithMarketing

Feedsystem/producttestsintoADCApplicationLabs

Requirements:

Minimum5yearsinHVACfield,refrigeration&ACsystemdesignexperienceispreferred;

Bachelororabove;

Openmindforlearning/customermindset

Goodatcommunication

Frequentbusinesstravel(Average2-3days/week)

Fluentspoken/writtenEnglishpreferred

Oilfreesystemexperienceispreferred

Responsibilities:

CriticalextensionofSalesbysupportingAccountManagersandRegionalSalesManagers–

EnsureDanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service

Summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary

ProvidetrainingtointernalFSEsandexternalOEMaftersalestechnicalsupportengineers

Ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts

Supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithMarketing

Feedsystem/producttestsintoADCApplicationLabs

Requirements:

Minimum5yearsinHVACfield,refrigeration&ACsystemdesignexperienceispreferred;

Bachelororabove;

Openmindforlearning/customermindset

Goodatcommunication

Frequentbusinesstravel(Average2-3days/week)

Fluentspoken/writtenEnglishpreferred

Oilfreesystemexperienceispreferred