BD客服崗位職責

BD&CS業務拓展&客服英圖博略品牌咨詢(上海)有限公司英圖博略品牌咨詢(上海)有限公司,英圖博略KeyTasksandResponsibilities:

-Buildstrongrelationshipswithclientcontacts,especiallywiththebrandteams,anddevelopagoodunderstandingoftheclientorganization,theirstrategiesandprocesses.

-Workcloselywithalldepartmentstoassessexistingandprospectiveclientneeds,developthoughtful,professionalandhighqualityproposals,andhelptogrowbusinessinChina.

-Takeanactivepartinnewprojectproposal,prepareproposaldeckinadvanceandeffectivelycontroltheprojectauditandprojectproposal.

-Workcloselywiththeteamleaderandglobalcommunicationteamtodrivepositivemediaexposures.

-ManagemediarelationshipstobuildInterbrand’sleadingpositioninthemindsofcustomers,prospectsandopinionleaders.

-CooperatewithDirector,BD&ClientManagementforBestChinaBrands(BCB)andBestGlobalBrands(BGB)event.

-Planandimplementvariousmediarelationtactics(newsreleases,featurestories,one-on-oneinterviews,mediabriefingsanddigitalPRactivities),actingasmaincontactforthenewsmedia.ManageandmaintainthesocialmedialikeWeiboandWechatetc.

-Otherdutiesasassignedbydirectormanager.

SkillsandAttributes:

-Strongprojectmanagementskills.Abilitytodifferenthandlelarge,complexprojectsinthesametime.

-Strongabilitytowriteprojectbriefs

-Strategicthinking

-Excellentoralandwrittencommunicationskills

-Passionateabouthavingmeasurableimpactonclientsbusiness.

-Haveknowledgeandpassiononbrandmanagement,brandstrategydevelopment,marketingmanagement,research,FMCGcategory,anddigitalstrategyandpractice.

Qualifications:

-BachelorDegreeinBusinessAdministration,MarketingorCommunications.

-Minimum2years’experienceworkinginbrandmanagement,advertisingorPR/eventagencyispreferred.

-Provenabilitytoanswerchallengingbusinessissues.

-Peoplemanagementexperienceisamust

-ProficientinspokenandwrittenEnglishandChinese.

-Superiorpresentationandwrittenskills

-Strongattentiontodetails.

-Passionateaboutbrands.

-TravelmoderatelyinsideandoutsideChina,dependingonclientandbusinessneeds.

BD客服崗位

篇2:房屋租賃客服專員崗位職責

房屋租賃平臺客服專員崗位職責

崗位職責:

1)保持良好的形象,注重禮儀禮貌,協助站長對站內員工的行為舉止、衣著等進行監督,樹立良好的員工形象

2)熟悉樓宇信息、租戶信息,熟悉常規問題的處理方法以及突發事件的處理方案

3)負責受理和妥善處理租戶的電話投訴或上門投訴,調節租戶與公司之間的關系

4)接待租戶的上門咨詢,記錄客戶咨詢、投訴內容,及時反饋給站長進行安排處理

5)及時發現來電及上門客戶的需求和意見,并記錄整理和及時匯報至站長處

6)定期回訪和維護租戶,保持租戶與公司的良好的關系

7)積極參加業務培訓,提高業務水平,自覺學習有關客戶服務的知識,提高個人素質

8)完成上級交辦的其他事項

9)在規定時間做好周計劃表以及周總結表匯總至站長處

篇3:投資公司客服員職責

財富管理公司客服員職責

1、根據客戶需求提供貸款信息,收集客戶貸款所需資料,解答客戶疑問。

2、接受客戶咨詢,記錄客戶咨詢、投訴內容,按照相應流程給予客戶反饋

3、安排客戶洽談簽定貸款合同,解釋相關條款和處理客戶異議及投訴。

4、能及時發現貸款客戶的需求及意見,并記錄整理及匯報。

5、開展以客戶關懷為目標的回訪服務,做好通知客戶簽約等售后服務。

6、逾期賬戶催收工作,未逾期客戶提前進行電話提醒,并及時上報風險信息。

7、嚴格保管所有的檔案和客戶資料,進行售后檔案整理存檔。