客服QA上海果寶網絡科技有限公司上海果寶網絡科技有限公司,果寶,果寶崗位職責:

1、每日進行在線客服抽檢,對服務質量進行評估并做好相應的記錄;

2、協助主管建立客服部質檢流程,并維護其正常運轉和進行優化;

3、針對發現的嚴重問題做出適時、及時的指導;并確保數據錄入準確性;

4、針對普遍或個別影響交易成功的因素進行分析,查明原因并提供相應指導意見;

5、根據發現的問題,做好分析和統計,并提出培訓需求;

6、及時向主管匯報每天的工作情況并以周報的形式定期上報;

7、依照質檢流程,提供相關績效KPI指標達成情況數據

8、部門腳本流程、客服話術的制定、優化、更新。

崗位要求:

1、具有中型或大型電子商務客服中心的質檢經驗;

2、有良好客戶服務觸覺,敏捷的觀察、判斷力;

3、熟練操作計算機,熟悉操作常用辦公軟件;

4、較好的文字表現力;

5、良好的執行力與領導力,良好的團隊精神及團隊建設能力。

篇2:客服QA崗位職責任職要求

客服QA崗位職責

質量經理(外資皮質家具產品檢測英文交流QC-QA-客服)Experiencerequirement:

CertificationsrelatingtoQualityControllerorInspectorwillhaveanadvantage

Qualityinspectionexperience

1+yearsQualityControlexperienceinInspectionispreferred

Productorindustry-specificexperience

Requiredtostandandwalkforextendedperiodsoftime.

GeneralproficiencyofMicrosoftExcelandMicrosoftWordandPowerPoint

BasicMath&Geometry/Trigonometryisrequired.

Abilitytoworkindependentlywithlimitedsupervision.

Flexibilitybasedonplantproductionschedules.

KeyCompetencies:

Attentiontodetail

Communicationskills-MusthavegoodverbalandwrittencommunicationskillsinbothChineseandEnglish

Datacollection,managementandanalysis

Problemanalysisandproblemsolving

Planningandorganizing

Judgmentanddecision-making

Customerserviceorientation

Teamwork

DutyandResponsibility:

Responsibleforassuringthatmanufacturedsofasaremadeandassembledcorrectlytotheproductspecification.Ifaproductdoesnotmeetspecificstandards,recommendationsaremadetoimprovethequalityofaproduct

Understandingcustomerneedsandrequirementstodevelopeffectivequalitycontrolprocesses

Devisingandreviewinginspectionspecificationsforproducts

AcceptorrejectfinishedproductasperIQCinspection:

Rejectorremoveallproductsthatfailtomeetspecifications.

Sendtherejectedproductforreworkas/ifrequired.

Discussinspectionresultswiththoseresponsibleforproducts.

Accuratelydocumenttheresultsoftheinspectionsandtesting.

Maintainallcontrolleddocumentfilesandrecordsinatimelyandaccuratemanner.

Maintainsrecordofinspections,and

Prepareslistofdefects

ReportallqualityproblemsorfindingstoHQandfollowsuptoensurethatcorrectiveactionhas/willtakeplace.

FosteringahighdegreeofcollaborationbetweentheResearch&DevelopmentandProductionEngineeringteamsExperiencerequirement:

CertificationsrelatingtoQualityControllerorInspectorwillhaveanadvantage

Qualityinspectionexperience

1+yearsQualityControlexperienceinInspectionispreferred

Productorindustry-specificexperience

Requiredtostandandwalkforextendedperiodsoftime.

GeneralproficiencyofMicrosoftExcelandMicrosoftWordandPowerPoint

BasicMath&Geometry/Trigonometryisrequired.

Abilitytoworkindependentlywithlimitedsupervision.

Flexibilitybasedonplantproductionschedules.

KeyCompetencies:

Attentiontodetail

Communicationskills-MusthavegoodverbalandwrittencommunicationskillsinbothChineseandEnglish

Datacollection,managementandanalysis

Problemanalysisandproblemsolving

Planningandorganizing

Judgmentanddecision-making

Customerserviceorientation

Teamwork

DutyandResponsibility:

Responsibleforassuringthatmanufacturedsofasaremadeandassembledcorrectlytotheproductspecification.Ifaproductdoesnotmeetspecificstandards,recommendationsaremadetoimprovethequalityofaproduct

Understandingcustomerneedsandrequirementstodevelopeffectivequalitycontrolprocesses

Devisingandreviewinginspectionspecificationsforproducts

AcceptorrejectfinishedproductasperIQCinspection:

Rejectorremoveallproductsthatfailtomeetspecifications.

Sendtherejectedproductforreworkas/ifrequired.

Discussinspectionresultswiththoseresponsibleforproducts.

Accuratelydocumenttheresultsoftheinspectionsandtesting.

Maintainallcontrolleddocumentfilesandrecordsinatimelyandaccuratemanner.

Maintainsrecordofinspections,and

Prepareslistofdefects

ReportallqualityproblemsorfindingstoHQandfollowsuptoensurethatcorrectiveactionhas/willtakeplace.

FosteringahighdegreeofcollaborationbetweentheResearch&DevelopmentandProductionEngineeringteams

客服QA崗位

篇3:QA客服崗位職責任職要求

QA客服崗位職責

崗位職責

1、負責項目數據質檢,查找錯誤解決問題;

2、負責客服外呼錄音質檢,協助項目經理針對問題指導培訓客服;

3、制作質檢報告;

4、其他項目協助工作。

任職要求

1、一年以上呼叫中心工作經驗;

2、較強的責任心、耐心、細心;

3、思維敏捷,學習能力強;

4、工作效率高。

QA客服崗位