職位描述：

JOBPURPOSE

ThemainresponsibilityofthisroleistoprovidestrategicviewandimplementthefullvaluechainfordrivingcustomerexperiencewithinChinaandspreadfurtherintotheAPACcountries.

ThiswillincludeworkingwithdifferentlevelandfunctionswithintheorganizationandatGroupleveltodrivesuchcustomerexperiencebehaviortoeveryoneintheorganizationthroughthetoolsandsystemsthatisalreadyavailableandcreatenewonestobetterdriveperformance.Whendrivingcustomerexperience,itwillalsoincorporatedrivingbusinessexcellencethroughouttheorganization.

Besidesdrivingthecustomerexperience,additionalmanagementroleincludesMaterialsplanning,productionplanningandExportCustomerService.

ThispositioniskeytothebridgingthecustomerexpectationsintotheorganizationpracticesandkeyKPIstobemanagedandexcelled

Withallinmind,thispositionwillalsoprovidestrategicplanstotheGMtoleadingtheorganizationinprovidingthebestcustomerexperience

KEYTASKS/ACCOUNTABILITIES

?Managesandcontrolsdepartmentalbudgets&KPIs

管理&控制部預算&KPI指標

?ManagingandleadingtheProductionPlanningandInventoryControlteam

管理和領導生產計劃與庫存控制團隊

?ManagingandleadingtheExportCustomerServiceteam

管理和領導出口客戶服務團隊

?Ensuresinventorylevelsaresuitableforthebusiness

確保庫存量滿足業務需求

?Inventoryandshortagesarereviewedwithproperactionplans

對于庫存及短缺采取適當的措施

?EnsuresLeadtimeareataminimumleveltomeetcustomerexpectation

確保在最短時間實現交付，滿足客戶期望

?EnsurescomplainsorissuesareanalyseanddealtwithefficientlywithimprovementplansimplementedandmonitoredinChina

確保投訴或問題都能得到有效地分析及處理，并實施跟蹤改進計劃

?Managing&drivingtheBusinessExcellenceprogram

管理&驅動卓越業務管理

?Developspracticalandefficientpoliciesandprocedures

發展實際和有效的政策和程序

?DevelopStrategies,implementtodriveGreatCustomerExperience

發展戰略推動偉大的用戶體驗

?Monitorsperformance,investigatesissuesandputstherelevantcorrectiveactionplanstogether.

監督各項表現、調查問題并提出相關糾正計劃

?ComplywithcompanyHSErequirements

遵守公司HSE規范

?ManagingCustomerOrdersthatcouldbeproducedlocallyorGlobally

管理國內外的客戶訂單

COMPETENCIES

Essential

?Leadership&TeamSpirit領導力&團隊精神

?Excellentcommunicationskills良好的溝通能力

?Integrity正直

?Senseofresponsibility責任感

?Strongstrategic&Logicalthinker強有力的戰略與邏輯思考能力

?StrongCustomerServicesense強烈的客戶服務意識

?OutofBoxthinker開放性思考能力

?DetailedandAnalytical注重細節&善于分析

?StrongcapabilityinChangeManagement

?Abilitytocommunicatewithalllevelswithinorganisation

善于與組織內所有級別進行溝通

Desirable

?GoodKnowledgeoflogisticsmanagement,internationaltrade,managementandeconomics.

熟悉物流管理，國際貿易，管理和經濟。

?ImportExport,ProductionsManagement,WarehousingManagementaplus

進出口，生產管理，倉儲管理優先

?Businessknowledge

具有商業知識

PERSONSPECIFICATION

EDUCATION&TRAINING

?Bachelordegreeandabove

本科或以上學歷

EXPERIENCE/KNOWLEDGE

?Atleast10years’experienceinLogisticsfield&supplychainmanagementinwhich6yearsmanagementexperienceisamust;

至少10年物流及供應鏈管理經驗，6年以上管理經驗

?Havingstrongexperienceinleadingchangethroughouttheorganisation

?Havingexperiencebothintradingcompanyandmanufacturingplantispreferred

有在貿易公司和制造工廠工作經驗者優先

?Havingexperienceinbusinesssystembasedoperations

有在業務系統操作的經驗

?ExperienceinLeadingCustomerExperienceStrategiesandimplementation

具有領導客戶體驗戰略的經驗

?ExperienceinInternationaltrade

具有國際貿易的經驗

SKILLS

?Strongpromoterofwrittenproceduresandpolicies

在日常工作實踐中遵守書面程序及政策

?PreferablyanunderstandingofKanbanandotherstockingmethodologies

最好對看板理論及庫存管理方法有一定的了解

?Strongcommunicationabilityandteamplayer

較強的溝通能力和團隊合作精神

?Highlymotivatedanddynamicpersonal

工作積極有動力

?Customerserviceoriented

客服導向

?StronginbothoralandwrittenEnglish

英語讀寫能力優異

PERSONALATTRIBUTES

?Strongleadershipskills團隊領導力

?Initiativespirit積極主動

?Goodplanningandorganizationalskills良好的計劃和組織能力

?Stronganalyticalskills較強的分析能力

?Openminded開放性思維

?StrongListeningSkills善于傾聽

篇2:微信運營客服崗位職責

社群運營(微信客服)成都森保文化傳媒有限公司成都森保文化傳媒有限公司,森保崗位職責:

1、負責微信社群的組織搭建,日常運營,活動運營及管理;

2、建立并持續完善社群工作流程,探索更好滿足用戶需求的運營機制;

3、整合內外部資源,通過持續不斷的運營手段,提升社群的活躍度和粘性;

4、負責社群氛圍營造、群內成員對平臺的忠誠度及下單的頻率。

職位要求:

1、可無經驗,有經驗優先;

2、并對社群運營有自己的方法論和實踐優秀案例優先;

3、有團隊精神。

公司福利好(購買五險社保+員工聚餐+員工旅游+辦公室零食+年度年終獎+年度優秀員工獎+團隊獎金+生日禮物等),歡迎勤勞的小伙伴加入!

篇3:運營中心客服崗位職責

客服中心運營專員驛舒達酒店預訂服務(上海)有限公司驛舒達酒店預訂服務(上海)有限公司,hrs,驛舒達職責描述:

CreateIntradayperformancemanagementofin-houseandservicepartner,andprovidenecessarysupporttomaintainthehighstandardlevelofservice

Constantlyreviewandanalyzethetarget/performancecomparison(volumeandFTErequirement)

Maintenanceoftheshiftplanningandforecastingtool,andmanagethevacationandcapacityplanningforthe2ndlevelagent

Workwithourinternalandexternalpartners,ensuringoursupportcentersoperateinthemostefficientmanner

Proactivelyoverseebusinessperformanceandcreatebusinessanalysisandvariousadhocreports

任職要求:

Bachelor’sdegreeorabove

3+yearsofworkingexperienceincustomerservicemanagement

Havingknowledgeofintradaymanagement

Strongbusinessanalysisandfunctionalexperiencewithquantitative,analyticalandorganizationalskills

Customerandserviceorientedfocus

VerygoodcommandinbothwrittenandspokenEnglishandChinese

Nicetohavetheexperienceofworkforcemanagement